Privacy Policy

Last updated: February 19, 2026

1. Who We Are

Spicy Delish is a trading name of Vedhacart Ltd, a company registered in England and Wales.

Registered Office:
Apartment 8, George Street Trading House
George Street
Nottingham
NG1 3BU
United Kingdom

ICO Registration Number: C1881421

Vedhacart Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Email: support@vedhacart.com

2. Personal Information We Collect

We may collect the following categories of personal information:

• Contact details (name, billing/shipping address, email address, phone number)
• Postcode (for delivery zone verification)
• Account information (username, password, preferences)
• Payment information (processed securely via Shopify and payment providers)
• Transaction information (orders, returns, purchase history)
• Communications (messages sent to customer support)
• Device and usage information (IP address, browser type, pages visited, interaction data)

3. How We Collect Your Information

We collect information:

• Directly from you (when placing orders or creating an account)
• Through Facebook and Instagram Lead Ad forms when you register for offers
• Automatically through cookies and tracking technologies
• From service providers such as Shopify and payment processors

4. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver products within Nottingham
• Verify delivery eligibility based on postcode
• Manage your account
• Provide customer support
• Improve our website and services
• Prevent fraud and ensure security
• Send marketing communications (where consent has been provided)

5. Lawful Basis for Processing (UK GDPR)

We process your personal information under the following lawful bases:

• Contractual necessity – to fulfil your orders
• Legal obligation – to comply with tax and regulatory requirements
• Legitimate interests – to improve services and prevent fraud
• Consent – for email/SMS marketing and non-essential cookies

6. Marketing Communications

If you opt in, we may send promotional emails and SMS marketing messages.

You may unsubscribe at any time by:
• Clicking the unsubscribe link in any email
• Replying STOP to any SMS message

We will only send marketing communications where permitted under UK law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies, including:

• Strictly Necessary Cookies – required for cart and checkout functionality
• Analytics Cookies – Google Analytics to understand website usage
• Marketing Cookies – Meta (Facebook) Pixel for advertising and campaign measurement

We obtain your consent before placing non-essential cookies on your device.

You can manage cookie preferences through our cookie banner or browser settings.

8. Sharing Your Information

We may share your personal information with:

• Shopify (website hosting and checkout processing)
• Payment providers
• Delivery partners
• Marketing and analytics providers (e.g., Google, Meta)
• Twilio (SMS marketing communications)

We do not sell your personal information.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy.

Transaction records may be retained for up to 6 years to comply with UK tax and accounting obligations.

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion (where applicable)
• Restrict or object to processing
• Request data portability

To exercise your rights, contact: support@vedhacart.com

We may need to verify your identity before processing requests.

11. Complaints

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://www.ico.org.uk

12. Security

We use appropriate technical and organisational measures to protect your personal information. However, no system is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated revision date.